Technical FAQ

We hope you’ll find this “road map” useful in understanding some of the technical aspects of our website.  Use the sections below as resources for questions you may have about the website, user accounts, and resources. Once you’ve taken a look around, please feel free to email us at support@naturaldharma.org with any additional questions.

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Technical FAQ

User Accounts

  • Go to the NDF Home page.
  • Click "Create an Account" (top-right corner of the home page).
  • Fill in the form to create an account.
  • Once the account is created, you'll be brought to your dashboard.
  • You can also review the video tutorial on creating an account.

NOTE: It's very important that when registering for NDF events, you use the same email address you used to create your User Account. This is how your resources are assigned. 

Access to your user account begins on the homepage of our website. In the upper right corner, you’ll see one of two things that indicate whether you are logged in or not...

  • You are logged IN if you see “My Dashboard” and “Log Out” links in the upper right corner.
  • You are logged OUT if you see "Create an Account” and “Log In” links in the upper right corner.

From there, you can take the appropriate action for accessing your dashboard which is to click "Log In" or "My Dashboard", depending on what you see there.

If you have trouble logging in, check your email address and password.  If after one or two attempts you still cannot get in, the quickest way to recover is to reset your password.  

Before contacting support@naturaldharma.org, please follow the steps to reset your password.  

Retreat registration and user accounts are two separate functions at NDF. Registering for an event does not automatically sync resources for that event.  This will be done manually 7-10 days after most types of events have ended. 

There will be a lag between when you register and when resources are assigned to your account. You should not expect to see the event or resources appear on your Dashboard until after the event.

The exception to this is when you register for an ongoing program, course, or series.  If you have not seen the resources appear within 7-10 days after registering, please contact Support.

If any resources you paid for are missing, please contact support@naturaldharma.org.

If you do not have an account at the time resources are synched, an account will be created for you using the email address you provided when registering.

You will receive an email notification from Natural Dharma Fellowship that the account has been created.  It will include instructions for resetting the temporary password.

Be sure to use the same email address you used when you registered for the event.

No. This is not recommended as it will confuse the process of syncing your resources. It is best to choose one email address to use for both your user account and NDF registration.

Creating an account does not automatically sync your resources. This is done manually by a human so 

 

Resources are assigned base on the registrant's email address.  In order to save confusion and delay, it's important to use the same email address for your user account and continue to use it to register for any future events. Your email address is how resources are connected.

Resources

The availability of Resources is not an automated process.  Human intervention is required between when you register for an event and when the event is finished, or after you create a user account. 


RETREATS & COURSES

Retreat resources will be synced within 7-10 days after the conclusion of the retreat

WEEKLY MEDITATION AND DHARMA EVENTS

Dharma Sunday, Monday Night Meditation, and Tuesday Teaching resources will be uploaded within 1-2 weeks after the event.


It's very important that you register for an event using your user account email address.


If you have paid for a retreat, program, or course, and the resources haven't been synced with your account, please email support@naturaldharma.org.

Your event or course registration will ensure that your resources are assigned to your account.  However, resources are synced separately and will not be available immediately.

We have volunteers who graciously work on preparing retreat recordings for posting in your resources. They are manually edited and uploaded.

Depending on when you register for an event, resources will be synched 7-10 days after your event has finished, or in the case of an ongoing course or series, resources are synched with accounts once a week.  

Please note that if you register the day after accounts have been synced, you may have to wait another week to see the resources.

If you have any questions about your resource, please email support@naturaldharma.org for more information.

Once you log in, paid resources will be listed on the Dashboard of your User Account. 

  • Select a retreat or program from the list on your dashboard.
  • Follow the links on the next page to play the recording. 
  • Here's a short video tutorial on this topic.

You may also access your paid and free resources on our website's Resources page.

NDF provides two types of resources -- Public & Paid.

Public resources are freely available to everyone and can be found on our Resources page.

Paid resources are associated with programs, retreats, and special events and will become available in your user account after an event.

Yes.  Retreat resources are available 7-10 days after a retreat has ended.  Email support@naturaldharma.org to have the resources synced to your account.

On desktop:: The link to get back to your dashboard from any page on the site is in the upper right corner as long as you're logged in.

On mobile:: Click the three lines (hamburger menu) in the upper right corner; scroll down to bottom. Click either "log in" or "dashboard"

Yes.  NDF would be happy to make the recordings available to you even if you didn't register at the time of the event.  We would be happy to help you connect.  Please email support@naturaldharma.org for details on how to get past resources.

NDF has wonderfully rich recording archive and while it is on our radar to migrate all these resources over to the new website, we are still in the process of bringing them over.

This task is being done by volunteers and will be an ongoing project for the foreseeable future. Resources will become available in the following order...

  • Program resources for students (Margha, Vajrayana, Dzogchen)
  • Current year retreat recordings - as scheduled throughout 2021
  • 2020 retreats
  • 2019 - back
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