We hope you’ll find this “road map” useful in understanding some of the technical aspects of our website. Use the sections below as resources for questions you may have about the website, user accounts, and resources. Once you’ve taken a look around, please feel free to email us at [email protected] with any additional questions.
Click an icon below to jump to...
Who to Contact
If you have questions about Natural Dharma Fellowship, our programs, or our retreat center at Wonderwell Mountain Refuge in Springfield, NH,
please contact us using the appropriate option below.
If you have questions about:
- Natural Dharma Fellowship
- Wonderwell Mountain Refuge
EMAIL: [email protected]
If you have questions about:
- retreat recordings and video – availability, not seeing recordings in your account
- user accounts — creating, accessing your account, passwords, changes to your account.
- questions about our website
- pre-retreat registration questions
- post-retreat questions about your registration
EMAIL: [email protected]
If you have questions about:
- Your current membership account
- General membership questions
EMAIL: [email protected]
If you have questions about:
- our retreat schedule
- pre-retreat registration questions
- post-retreat questions about your registration
EMAIL: [email protected]
If you have questions about:
- Booking a retreat on the NDF Schedule
EMAIL: [email protected]
- 3rd Party Retreats (one-off retreats outside of the NDF organization)
EMAIL: [email protected]
If you have questions about:
- Wonderwell Mountain Refuge facilities in Springfield, NH
EMAIL: [email protected]
Zoom Assistance
If you're having trouble logging into Zoom on the day of the event,
please contact the Zoom Host directly at
For more details about Zoom links, see the “Need Support?” section below.
Need Support?
Here are some tips, tools, and answers to the top tech questions we receive.
Your User Account
Your user account is the portal through which you will access all paid resources. You must sign in to this account to view and listen to recordings.
BEFORE THE EVENT
We recommend that if you don't have an NDF User Account at the time you register for an event, please head over to our website and Create an Account so we can seamlessly assign paid resources over to you.
Registering for an event and having resources assigned to your user account are two independent processes that do not happen simultaneously. Human intervention needed between the two tasks. Read "Recording Availability" for more details.
TECH TIP: Email addresses used for event registration must match the email address used for establishing your User Account. Otherwise, resources cannot be assigned to your account.
[see "Recording Availability" for more information about when recordings are available]
Accessing your Dashboard
You may access your user Dashboard by logging into your User Account on the NDF website. You may click the link at the top-right of the page or go to the login page here.
Once on your Dashboard, click the link for the specific event where you'll see links for your recordings, a tab for additional materials, and in some cases, the Zoom link for programs, courses, and series.
TECH TIP:
On desktop:: The link to get back to your dashboard from any page on the site is in the upper right corner as long as you're logged in.
On mobile:: Click the three lines (hamburger menu) in the upper right corner; scroll down to bottom. Click either "log in" or "dashboard".
USER NOTE: On occasion, you may log in and see the WordPress back-end dashboard instead of your User Dashboard. If that happens, please report it to [email protected]. Let us know if you were previously logged in and your session timed-out.
To get to your dashboard from there, please roll your mouse over the little "house" icon at the top left corner of the page until you see "view site". That will bring you to the home page where you can click "My Dashboard", in the upper right corner of the page, to get to your User Dashboard.
When will recordings be available?
AFTER THE EVENT has concluded, recordings are processed and then uploaded to the website. This process takes 7-10 days after the event concludes. A note will be posted on your dashboard in the "Recently Added Recordings" section on the left side.
Once uploaded, resources will show up automatically if you have an existing user account. If you do not see them on your account Dashboard within the timeframe above, please email [email protected]
You may access your user Dashboard by logging into your User Account on the Login page. Once on your Dashboard, click the link for the specific event where you'll see links for your recordings and a tab for additional materials.
ONGOING EVENTS - Depending on when you register for an event, or when your user account is created, there may be a short wait to be connected to the resource you paid for.
TECH TIP: Be sure you have created a user account by the conclusion of the event. We are not able to assign the recordings to you without one having been established. Be sure the email address matches the one used to register for the event.
Am I logged in or logged out?
To determine if you're logged in or out, please scroll all the way up and take a look at the top-right corner of the website.
Logged In: You will see "My Dashboard" and "Log Out" in the set of links at the top right of the page.
Logged Out: You will see Create An Account and "Log In" in the set of links at the top right of the page.
See Tech Tip "Resource Locations" for more about where to find paid and free resources.
How do I reset my password?
In the event you are "locked out", the only way to get back in is to reset your password.
Begin here: naturaldharma.org/login.
See the video tutorial provided for tips on resetting your password - Password Reset Video
TECH TIP:
Be sure you're using the same email address you signed up with and that it matches the one you use to register for NDF events.
TECH TIPS:
When you get to the place to fill in the new password, it's not necessary to accept the system password. You can highlight it, delete it, and type in your own password as long as the bar under the field turns green to indicate it's a safe password. At least 1 capital letter, 1 number, and 1 special character like *, !, #, @.
Updating Your Email Address
Here are a few additional steps to follow to keep your resources in your user account after you change your email address.
- Be sure to use this new address whenever you register for events at NDF.
- Change the email address in your NDF user account. Log into your NDF user account, click the "edit profile" link under your name. You may change your email address, name, and reset your password in this section. Be sure to save after you make the change.
- Important - please use this new address when logging in and also when registering for any events at NDF. Your registration email must match your user email for your user resources to sync with your account.
- Next, Contact our Registrar ([email protected]) and Communications ([email protected]) folks to get your email address updated on our registration and newsletter lists.
Please be sure to use your new email address whenever you register for events at NDF.
Trouble Logging In
The good news is you're not locked out and your resources are still there.
Common reasons for login issues:
- either the password or email address entered doesn't match what's in the system
- mistyped characters or forgotten password
- using a different email address than the one you used to create the account
Before contacting [email protected], the quickest way to recover is to follow the link for resetting your password.
See Reset Password or watch the video tutorial on this page for more details.
Where can I find Zoom Links
Zoom links are provided in several places just before each event. You will find the link in the...
- CONFIRMATION EMAIL: Check your confirmation letter to see if it was included there when you registered.
- PRE-RETREAT EMAIL: from the Registrar before the event begins. SUBJECT: IMPORTANT - Zoom link and retreat information
- PRE-RETREAT LETTER: If you received a pre-retreat letter from the Registrar a few days before your event, it will also be included in an attachment there.
TECH TIPS:
For programs, courses, or series, where the same Zoom link will be used for all sessions, you will see a tab marked "Zoom Link" when you click into the resource. The permanent link will be stored there for ongoing events.
We highly recommend that also you create an item on your calendar where you can also store retreat information and the Zoom details.
If you have trouble with a Zoom link the day of an event, you can email [email protected] to reach one of the event hosts who can help you.
Who do I contact for help?
For User Accounts, Resources, and Recordings, please email [email protected].
For current & future Registrations for an event, please email [email protected]
TECH TIP: Submitting Requests for Support
- what you were trying to do - logging in, clicking through to resources, playing a recording, resetting your password, etc.
- the last few steps you took before it "didn't work"
- what ended up happening
- what did you already try
- where you were when the "stuck-ness" occurred
- any error messages
- and "the gold"... a ScreenShot.
What's the difference between my User Account and the Resources Page?
NDF provides two types of resources — Public & Paid.
Public Resources are freely available to everyone and can be found on our Resources page regardless of whether you have a user account or not. You will always find our free recordings there.
Paid Resources are associated with programs, retreats, and special events that you have paid for and will become available in your user account after an event. Paid Resources show up on the Resources page ONLY when you're logged in. [See the tutorial below that shows you where to look for resources.]
TECH TIP: You may access your paid resources in either place — your user account Dashboard AND on the Resources page. You may access free resources ONLY on the Resources page.
Technical FAQ
User Accounts
- Go to the NDF Home page.
- Click "Create an Account" (top-right corner of the home page).
- Fill in the form to create an account.
- Once the account is created, you'll be brought to your dashboard.
- You can also review the video tutorial on creating an account.
NOTE: It's very important that when registering for NDF events, you use the same email address you used to create your User Account. This is how your resources are assigned.
- Visit the NDF Login Page
- Click the "Lost your password?" link
- Follow the instructions.
- Here's a quick tutorial for resetting your password.
Access to your user account begins on the homepage of our website. In the upper right corner, you’ll see one of two things that indicate whether you are logged in or not...
- You are logged IN if you see “My Dashboard” and “Log Out” links in the upper right corner.
- You are logged OUT if you see "Create an Account” and “Log In” links in the upper right corner.
From there, you can take the appropriate action for accessing your dashboard which is to click "Log In" or "My Dashboard", depending on what you see there.
If you have trouble logging in, check your email address and password. If after one or two attempts you still cannot get in, the quickest way to recover is to reset your password.
Before contacting [email protected], please follow the steps to reset your password.
- Go to the login page
- Click "Lost your password?"
- Follow the prompts to set the new password.
- Here's a quick tutorial for resetting your password.
Retreat registration and user accounts are two separate functions at NDF. Registering for an event does not automatically sync resources for that event. This will be done manually 7-10 days after most types of events have ended.
There will be a lag between when you register and when resources are assigned to your account. You should not expect to see the event or resources appear on your Dashboard until after the event.
The exception to this is when you register for an ongoing program, course, or series. If you have not seen the resources appear within 7-10 days after registering, please contact Support.
If any resources you paid for are missing, please contact [email protected].
If you do not have an account at the time resources are synched, an account will be created for you using the email address you provided when registering.
You will receive an email notification from Natural Dharma Fellowship that the account has been created. It will include instructions for resetting the temporary password.
Be sure to use the same email address you used when you registered for the event.
No. This is not recommended as it will confuse the process of syncing your resources and your resources will become scattered. It is best to choose one email address to use for both your user account and NDF registration.
Creating an account does not automatically sync your resources. This is done manually by a human so
Resources are assigned base on the registrant's email address. In order to save confusion and delay, it's important to use the same email address for your user account and continue to use it to register for any future events. Your email address is how resources are connected.
Resources
The availability of Resources is not an automated process. Human intervention is required between when you register for an event and when the event is finished, or after you create a user account.
RETREATS & COURSES
Retreat resources will be synced within 7-10 days after the conclusion of the retreat
WEEKLY MEDITATION AND DHARMA EVENTS
Dharma Sunday, Monday Night Meditation, and Tuesday Teaching resources will be uploaded within 1-2 weeks after the event.
It's very important that you register for an event using your user account email address.
If you have paid for a retreat, program, or course, and the resources haven't been synced with your account, please email [email protected].
Your event or course registration will ensure that your resources are assigned to your account. However, resources are synced separately and will not be available immediately.
We have volunteers who graciously work on preparing retreat recordings for posting in your resources. They are manually edited and uploaded.
Depending on when you register for an event, resources will be synched 7-10 days after your event has finished, or in the case of an ongoing course or series, resources are synched with accounts once a week.
Please note that if you register the day after accounts have been synced, you may have to wait another week to see the resources.
If you have any questions about your resource, please email [email protected] for more information.
Once you log in, paid resources will be listed on the Dashboard of your User Account.
- Select a retreat or program from the list on your dashboard.
- Follow the links on the next page to play the recording.
- Here's a short video tutorial on this topic.
You may also access your paid and free resources on our website's Resources page.
NDF provides two types of resources -- Public & Paid.
Public resources are freely available to everyone and can be found on our Resources page.
Paid resources are associated with programs, retreats, and special events and will become available in your user account after an event.
Yes. Retreat resources are available 7-10 days after a retreat has ended. Email [email protected] to have the resources synced to your account.
On desktop:: The link to get back to your dashboard from any page on the site is in the upper right corner as long as you're logged in.
On mobile:: Click the three lines (hamburger menu) in the upper right corner; scroll down to bottom. Click either "log in" or "dashboard"
Yes. NDF would be happy to make the recordings available to you even if you didn't register at the time of the event. We would be happy to help you connect. Please email [email protected] for details on how to get past resources.
NDF has wonderfully rich recording archive and while it is on our radar to migrate all these resources over to the new website, we are still in the process of bringing them over.
This task is being done by volunteers and will be an ongoing project for the foreseeable future. Resources will become available in the following order...
- Program resources for students (Margha, Vajrayana, Dzogchen)
- Current year retreat recordings - as scheduled throughout 2021
- 2020 retreats
- 2019 - back